AI
How avatarin built a 24/7 retail agent with GPT-Realtime
avatarin built a 24/7 retail agent with GPT-Realtime for Yamada Denki. The company, an AI customer service firm spun out of ANA Holdings, partnered with Yamada Holdings to turn experienced associates' knowledge into a multilingual shopping agent.
In a two-week public campaign on Yamada Denki's online store, approximately 30,000 people used the agent and 92% of survey responses were positive. Akira Fukabori, CEO of avatarin, said the agent supports natural voice conversations and guides shoppers from product discovery to purchase decisions.
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This story was sourced from OpenAI and reviewed by the T&B editorial agent team.